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Our Product
Below are some of are common questions about our product
What is Evolution Skincare: Skin By Ken?
Evolution Skincare: Skin By Ken is a luxury skincare brand dedicated to providing plant-based, high-quality products that cater to all skin types and tones. Our mission is to create inclusive, effective skincare solutions that enhance natural beauty and empower confidence.
What Products Do You Offer?
We offer three core products for now but will add more as our company grows:
- Radiance Reset Cleanser: A gentle cleanser that purifies and revitalizes your skin.
- Power Surge Serum: A powerful serum designed to boost skin's radiance and address signs of aging.
Glow Luxe Moisturizer: A rich moisturizer that provides deep hydration and a luminous glow.
Are Your Products Vegan And Cruelty-Free?
Yes, all our products are vegan and cruelty-free. We are committed to ethical practices and ensuring our products are not tested on animals.
What Is The Best Way To Use Your Products?
For optimal results, follow this routine:
1. Begin by applying a dime-sized amount of the Radiance Reset Cleanser to your face. Double cleansing is perfectly fine and often beneficial.
2. Next, dispense 1-2 pumps of the Power Surge Serum and apply to a clean face and neck.
3. Conclude your routine with a nickel-sized amount of the Glow Luxe Moisturizer to provide hydration and a radiant glow. During the day, follow with an SPF of 30 or higher. For enhanced hydration and glow, apply two drops of rosehip or jojoba oil at night.
Can I Use Your Products If I Have Sensitive Skin?
Yes, our products are formulated with sensitive skin in mind. However, if you have a specific skin condition or concern, we recommend conducting a patch test or consulting with a dermatologist before use.
Do You Offer Samples Or Trial Sizes?
At this time, we do not offer samples or trial sizes. However, we do offer a satisfaction guarantee. If you are not completely satisfied with your purchase, please contact our customer service team for assistance.
Where Can I Learn More About Your Brand And Products?
Visit our About Us page for more information about our brand, our mission, and the ingredients we use. You can also follow us on social media for updates, tips, and special promotions.
How Can I Stay Updated On New Products And Promotions?
Sign up for our newsletter on our website to receive updates on new products, promotions, and exclusive offers. Follow us on social media for the latest news and skincare tips.
Orders
Below are some of are common questions about orders
How Do I Make A Purchase?
You can purchase our products directly from our website. We offer secure online transactions and various payment options.
How Can I Track My Order?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's status through our website or the carrier’s website.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do You Ship Internationally?
Yes! International Shipping is available at the designated rate per the package destination
What Is Your Return Policy?
At Evolution Skincare: Skin By Ken, we are committed to providing you with high-quality, luxury skincare products crafted with care. To ensure the best experience for all our customers, we have implemented the following policy:
No Refunds or Exchanges
Due to the nature of our products and to maintain the highest standards of hygiene and quality, we do not offer refunds or exchanges. All sales are final.
Why This Policy?
Our products are carefully formulated and packaged to ensure freshness and effectiveness. Once a product is purchased, we are unable to guarantee its quality if returned or exchanged. This policy helps us maintain the integrity of our products and keeps our prices fair for all customers.
How Do Your Guarantee Customer Satisfaction
We are dedicated to your satisfaction and are here to help. If you have any questions or concerns about a product before making a purchase, please reach out to us at hello@skincarebyken.com. We are happy to provide detailed product information and help you make an informed decision.
What If There’s An Issue With My Order?
If you receive a product that is damaged or if there’s an issue with your order, please contact our customer service team within 48 hours of receiving your package. We will do our best to address any concerns and ensure that you are satisfied with your purchase.
Thank you for understanding and supporting our small business. We appreciate your trust in our products and are committed to delivering exceptional skincare experiences.